In this course,
we cover:
METHODOLOGY AND COMMUNICATIONS
Have a good amount of up front documentation before you get started with the project, but also let loose and let project managers determine when is acceptable to stray from process.
PROJECT MANAGEMENT TOOLS
The tools you select will be dependent on your agency’s services, project management style, and communication standards. Every agency is unique and different; therefore the tools you pick will also be unique and different. We have divided the tools into three primary categories: Project Management Platforms, Online Meeting Tools, andCollaboration Tools.
LEGAL AGREEMENTS
There are 5 types of legal agreements you should have ready to go. Service Level Agreements, Terms and Conditions, Hosting Agreements, Privacy Policies, and Refund Policies.
BEST MANAGEMENT PRACTICES
To name a few: don't skip ahead or interrupt your services even if a client begs or cries for you to. Have documented sign offs at the end of every phase to ensure that the client is happy every step of the way. Maintain transparent communications at all times with your client.
PERFECT LIFECYCLE
We have an 8-Step Project Lifecycle in place to keep everything on track. Start by calibrating the project so you can define expectations from the very beginning of the relationship.
SERVICE DEPARTMENT LEADERSHIP
A few best management practices for your service department leadership are... Fly By Numbers: use KPI spreadsheets to track your success. Performance Rewards: say thank you to your service department leaders often, and show them appreciation for their dedication and hard work.
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